Tue, 24 August 2010
It costs five times as much to find a new customer as it does to retain an existing one. Make sure that your customers are too embarrassed to take their business elsewhere.
Direct download: Make_Customers_Too_Embarrassed_to_Go_Elsewhere.mp3
Category:podcasts -- posted at: 3:25pm UTC
Thu, 19 August 2010
If you use the word 'try' to another person, the majority tend to hear it as a negative.
Try is a word to avoid with customers, colleagues and staff.