'How do I motivate my staff?' That is one of the key questions I'm most often asked by business owners and managers. This podcast will provide the answers!

When was the last time you had really great customer service? This podcast reveals the truth about what makes it great!

You probably have brand names on certain items of clothing; Nike, Adidas, Gap or Armani. Do these organisations pay you to promote their brand? I don't think so. So why not promote your own brand?

If you're in the business of finding new clients and customers, or trying to make more sales, then you will hear the 'No' word more than most people. So why do we hear the 'no' word and how can we minimise it? This podcast makes six suggestions.

Have you ever wondered why customers buy your product or service? Here are 3 reasons customers will buy from you rather then your competitors.

Make no mistake about it; if you want highly motivated employees who deliver business results, then you better spend more time on the human aspects and less time on the business. Because people make profits!

Do you want customers who stay with you and don't buy from your competitors? Do you want customers who say nice things about your business to other people? Do you want customers who pay you on time, and accept the fact that you may be a bit more expensive than other suppliers.

If you want to know the answers, listen to ten tips for success.

Do you want a highly motivated team who don't take time of work, don't keep looking for other jobs, and who make a positive contribution to your business? Well there are three things you need to do and you'll find them in this podcast.

Have you ever considered that you might be 'rewarding' difficult people for their behaviour. You may be spending too much of your time responding to negatve performance and not enough time strengthening positive performance.

Strong, tough managers could cost your business money! Many managers spend too much of their time and the company's money, recruiting and interviewing for new staff.