Sun, 27 April 2008 If customer’s leave an interaction with you or one of your team feeling better than they did before, then they’re much more likely to come back, recommend you to other people and spend more money with you. Comments[0] |
Sun, 27 April 2008 If you want to be successful, there were two things you really need. Lots of BRAIN ENERGY and lots of BODY ENERGY. Comments[0] |
Fri, 18 April 2008 If you have someone in your team who is unable to do the job and is unable to learn, then you need to transfer them into something they can do, or advise and help them to find other employment Direct download: The_truth_about_staff_who_cant_perform.mp3 Category: podcasts -- posted at: 12:27 PM Comments[0] |
Fri, 4 April 2008 Instead of concentrating on dealing with difficult staff; it is much more productive to stop them being difficult in the first place. It’s a case of spending less time ‘fire fighting’ and more time on ‘fire prevention.’ Comments[0] |

